If you get one bill from Virgin Mobile with all your mobile phone numbers on, they'll be switched together. I have more than one mobile phone number on Virgin Mobile, will they all be switched together? Your planned switch will not work if you are abroad – but don't worry, we'll try again next month and let you know when it's happening.You'll pay the same price on your new O2 plan and receive double the data or unlimited data, plus unlimited texts and voice calls You won't pay any extra for your new O2 plan.Once you're with O2, ring 202 rather than 789 for Customer Services from your handset, or head here for more information.The majority of customers won't need to replace SIMs or change billing dates.Your network experience won't change, as Virgin Mobile already uses the award-winning O2 network.It will be seamless and over-the-air for the vast majority of customers – you don’t need to do anything. We'll write to you 30 days ahead of your move to let you know when it'll happen. We started in March and will complete by end of December 2023.Īs a result of this move, we'll be providing all our customers with unlimited texts and voice calls, and either double the data or unlimited data for the same amount of money each month – no customers will see the cost of their plan rise as a result of this move. Following Virgin Media and O2’s merger in June 2021, we're starting to move all Virgin Mobile customers over to O2’s range of plans.
